Privacy Policy – 1cinta

1Introduction

1cinta ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://1cinta.bio (the "Platform"). We are committed to protecting the privacy and personal data of every player and visitor who interacts with the 1cinta Platform.

This Privacy Policy describes what personal data we collect, the purposes for which we process it, the legal bases on which we rely, the parties with whom we may share it, and the rights available to you regarding your personal data. This Policy applies to all users of the Platform, including registered account holders and casual visitors.

By registering an account, making a deposit, or using any feature of the 1cinta Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

2Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is the licensed operating entity behind the 1cinta Platform. Queries regarding data processing and requests to exercise your data rights may be directed to our support team using the contact details in Section 14 of this Policy.

Where 1cinta engages third-party processors to carry out data processing activities on our behalf, we ensure that appropriate data processing agreements are in place and that such processors provide sufficient guarantees regarding their data protection practices.

3Personal Data We Collect

1cinta collects personal data in the following categories:

• Registration data: Full name, date of birth, email address, mobile phone number, and country of residence provided when you create a 1cinta account.
• Identity verification data: Government-issued identification documents (e.g., MyKad, passport), selfie photographs, and proof of address documents collected for Know Your Customer (KYC) compliance purposes.
• Financial data: Payment method identifiers, transaction amounts, deposit and withdrawal history, and wallet balance information. 1cinta does not store full card numbers or banking credentials — these are handled by our licensed payment processors.
• Gaming activity data: Game history, bet amounts, wagering outcomes, session duration, game preferences, and bonus usage records.
• Technical data: IP address, device identifiers, browser type and version, operating system, referral URL, and geolocation data (country or region level) collected automatically when you access the Platform.
• Communication data: Records of correspondence between you and 1cinta customer support, including live chat transcripts and email exchanges.
• Responsible gaming data: Deposit limit settings, self-exclusion elections, cooling-off periods, and any information you provide in connection with responsible gaming tools.

4How We Use Your Personal Data

1cinta uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your 1cinta account, verify your identity, and process your transactions.
• Service delivery: To provide access to games, sportsbook markets, Toto 4D, and all other Platform features in accordance with your account settings and applicable product rules.
• Payment processing: To process deposits and withdrawals via your chosen payment methods including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, and other supported Malaysian payment providers.
• Legal and regulatory compliance: To fulfil obligations under applicable gaming licensing requirements, anti-money laundering (AML) regulations, KYC standards, and other applicable laws.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling, apply your elected responsible gaming tools, and where appropriate, intervene proactively to promote safe gaming behaviour.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeover attempts, and other prohibited conduct.
• Customer support: To respond to your queries, resolve complaints, and maintain records of our support interactions.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the Platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about 1cinta products where you have consented to receive such communications. You may withdraw this consent at any time.

5Legal Basis for Processing

1cinta processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 1cinta (i.e., operating your account and delivering gaming services).
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, gaming licence conditions, and tax reporting requirements.
• Legitimate interests: Processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and general business improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and certain cookie usage, where your freely given, informed consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

1cinta does not sell your personal data to third parties. We may share your personal data with the following categories of recipients:

• Payment service providers: Licensed payment processors facilitating your deposits and withdrawals (e.g., FPX infrastructure providers, e-wallet operators). These processors handle financial data under strict security standards.
• Game providers: Software studios whose games are hosted on the 1cinta Platform may receive limited technical data necessary for game function and fairness auditing.
• Identity verification services: Third-party KYC and AML compliance providers engaged to assist with identity verification and fraud screening.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, 1cinta will disclose personal data to competent authorities.
• IT infrastructure providers: Hosting, cloud storage, and cybersecurity service providers operating under contractual data processing obligations.

All third parties with whom 1cinta shares personal data are contractually required to process such data only for the specified purpose and in accordance with applicable data protection standards.

7Cookies & Tracking Technologies

1cinta uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Essential for Platform functionality, including session authentication, security, and load balancing. These cannot be disabled without impairing Platform use.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience.
• Analytics cookies: Used to collect aggregated, anonymised information about how visitors use the Platform, enabling us to improve navigation and content. No personally identifiable information is collected through analytics cookies.
• Marketing cookies: Used, with your consent, to serve relevant promotional content. You may withdraw consent for marketing cookies at any time via your browser settings.

Most browsers allow you to control cookies through their settings. Disabling non-essential cookies will not prevent you from using the Platform, though some features may function differently.

8Data Retention

1cinta retains your personal data for as long as your account remains active and for such additional periods as are required by applicable law or legitimate business necessity. Retention periods vary by data category:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with AML and gaming licence record-keeping requirements.
• Financial transaction data: Retained for a minimum of seven (7) years for tax and financial regulatory compliance purposes.
• Gaming activity records: Retained for a minimum of five (5) years following the activity date.
• Support correspondence: Retained for three (3) years following the resolution of the relevant query or complaint.
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

9Data Security

1cinta implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform — the same standard used by Malaysian banking institutions.
• Encrypted storage for all personal data at rest, with access restricted to authorised personnel on a need-to-know basis.
• Two-factor authentication (2FA) availability for all player accounts.
• Regular third-party penetration testing and security audits of Platform infrastructure.
• Strict internal access controls, with all staff handling personal data subject to confidentiality obligations and data protection training.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that materially affects your rights, 1cinta will notify you and relevant authorities as required by applicable law.

10Your Data Rights

Subject to applicable law and limited exceptions, you have the following rights regarding your personal data held by 1cinta:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the way we process your data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another controller.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of the above rights, please contact the 1cinta support team using the contact details in Section 14. We will respond within 30 days. We may require identity verification before processing data rights requests.

11International Data Transfers

1cinta's infrastructure and some of our third-party service providers may process personal data in jurisdictions outside Malaysia. Where such international transfers occur, 1cinta ensures that appropriate safeguards are in place — including contractual protections equivalent to applicable data protection standards — to ensure your personal data receives an adequate level of protection regardless of where it is processed.

12Children & Minors

The 1cinta Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an individual under the minimum age, we will promptly suspend the relevant account and delete associated personal data.

If you have reason to believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

13Changes to This Privacy Policy

1cinta may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered account holders by email and/or by prominent notice on the Platform prior to the changes taking effect.

The current version of this Privacy Policy, together with the effective date, will always be accessible at https://1cinta.bio/privacy-policy. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

14Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 1cinta data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 from within the Platform
• Response time: Within 30 days for formal data rights requests; within 24 hours for general privacy queries

Please also review our Terms & Conditions and Responsible Gaming page for full details of your rights and obligations as a 1cinta platform user.